Service Delivery Manager - S&P; - Procurement Ops
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a rapid-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Role Overview
Lead end-to-end service delivery across procurement and supply chain operations, managing a 30+ FTE team, and driving operational excellence across procurement, logistics, warehousing, demand forecasting, inventory optimization, mobile and fleet administration, and client governance.
Detailed Responsibilities
· Lead and manage a global team of 50+ FTE including team leads and SMEs ensuring productivity, SLA adherence, and engagement.
· Own end-to-end service delivery across Direct and Indirect Procurement, Order Management, Logistics, and Supply Chain operations.
· Drive governance through weekly/monthly reviews, KPI dashboards, and client reporting forums.
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