The Store Manager is responsible for the daily operations of the store and ensuring superior and consistent customer service – Amaze Every Customer Every Time - to continue the growth and success of the Lori’s Ace brand. The candidate must manage and lead all staff, help drive sales and profitability, and build relationships with customers. The Store Manager will also ensure compliance with effective inventory management and merchandising practices and all store policies and procedures. This position requires between 45-55 hours/week.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Sales and Customer Service
Work to achieve monthly and annual sales goals in B2C and B2B
Work to achieve profitability goals on a monthly and annual basis
Become one of the product experts in the store through training and on-the-job experience.
Provide positive representation of and promote the Lori’s Ace brand in store and in the community.
Promote Customer Service as the #1 priority.
This will be accomplished on a daily basis as you lead by example, and through observing, monitoring and coaching associate’s performance and interactions on the sales floor.
Drive customer satisfaction by ensuring that all customers are acknowledged, customer needs are met, and concerns are resolved quickly.
Lead with energy and positivity.
Ensure Ace Rewards signup percentages meet company goals
Operations
Ensure a positive, skilled and safe work environment for all associates. Supervise the general operations of the entire store.
Actively manage the sales floor by coordinating and ensuring coverage throughout the store at all times
Ensure compliance with all practices, policies and procedures necessary to manage inventory shrink. Monitor shrink numbers and take corrective actions.
Ensure receiving, checking in, stocking of merchandise for the store is being done efficiently and accurately.
Ensure the daily m
📌 Store Manager (Nirsa)
🏢 Greater Fayetteville Chamber
📍 Nirsa
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