IGT, where innovation meets entertainment on a global scale From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, robust technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.

Job Responsibilities:
A Production Support team plays a crucial role in maintaining the stability and efficiency of business operations. Here's a general overview of the job description for a Production Support team:
Job Responsibilities:
Monitoring and Maintenance:




Proactively monitor system performance and ensure the availability and reliability of production systems. Hands on experience in Nagios, ELK, Dynatrace, OP5, Grafana or acquaintance to other monitoring tools.
Incident Management:
Manage and resolve incident tickets related to production issues, and file transmission issues.Handling of bridge calls for Sev1 and Sev2 issuesEnsure compliance with predefined Service Level Agreements (SLAs). Understanding for SLA’s.Working experience on ticketing system like Jira, salesforce or other ticketing systems
Collaboration:
Work closely with cross-functional teams to resolve infrastructure-related problems.Maintain good relationships with other technology teams and external vendors
Documentation and Reporting:
Document all issues and their resolutions for future reference.Generate reports on system performance and incidents.Prepare Incident reports for customer

📌 Product Support Specialist (Hyderabad)
🏢 IGT, a Nevada
📍 Hyderabad