Business Unit:
Cubic Transportation Systems
Company Details:
When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.
Job Details:
Job Summary: The Senior ServiceNow Manager deals with all aspects of CTS’ ServiceNow workplace, including management of the support and development team, strategy and roadmap planning, governance, and key stakeholder engagement. This position plays a lead role in the development of strategies for optimal use of ServiceNow within CTS.
The Manager must be able to work in a highly changing and fast-paced environment interfacing directly with internal customers and management. This position typically works under general supervision and direction. Incumbents of this position will regularly exercise discretionary and substantial decision-making authority.
Essential Job Duties and Responsibilities:
Own the enterprise ServiceNow platform strategy, roadmap, and governance across all modules.
Manage and mentor a team of ServiceNow Engineers, including hiring, performance management, and career development.
Oversee workload planning, resource allocation, and prioritization across multiple customer engagements.
Partner with business and CTS program leaders to translate requirements into platform capabilities and prioritize the development backlog.
Acts as liaison with other managers and customer representatives concerning projects, operational decisions, scheduling requirements, or contractual clarification
Oversee release planning, enviro