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Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our excellent global team.
Grow Your Career with NTT DATA
The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group.
The primary objective of this role is to ensure zero missed service level agreement (SLA)
conditions and focuses on first-line support for standard and low complexity incidents and service requests.
The Security Managed Services Engineer (L1) may also contribute to / support on project work as and when required.
What you'll be doing
Key Responsibilities:
Monitors client infrastructure and solutions.
Identifies problems and errors prior to or when they occur.
Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
Investigates first line incidents assigned and identifies the root cause of incidents and problems.
Provides telephonic or chat support to clients when required.
Schedules maintenance activity windows for patching and configuration changes.
Follows the required handover procedures for shift changes to ensure service continuity.
Reports and escalates incidents where necessary.
Ensures the efficient and comprehensive