Role & responsibilities

Job Opening: Customer Support Associate (Voice Process Bengali & English)

We are currently hiring for our Voice Process (Bengali + English) with 100% Work From Home.

Designation

Customer Support Associate

Job Role

- Resolve customer queries via voice calls

Job Details

- Contractual role until 31st October
- Fixed salary

Eligibility Criteria

- Minimum education: Higher Secondary (12th Pass)
- Minimum 6months of BPO experience (with documents like Offer letter, last 3 monts of payslips and release letter)
- Freshers are also welcome

Work Details

- Work timing: 247 rotational shifts
- 5 working days with 2 rotational weekly offs
- Maximum age limit: 40 years

Skills Required

- Excellent verbal communication skills in English and Bengali
- No major MTI (Mother Tongue Influence) for voice process

Interview Process

- HR Round (Video Call; Aadhaar mandatory for WFH)
- Typing Test (Minimum 25 WPM / 90% accuracy)
- Final round (Google Meet; selfie with Aadhaar is mandatory)

Compensation

- Experienced Candidates: 1,90,000 CTC (Approx. 14.1K in-hand/month)(Minimum 6 months experience in Bpo required)
- Freshers: 1,68,000 CTC (Approx. 12.5K in-hand/month)

System Requirements

- OS: Windows 10 or 11
- RAM: 8 GB or above
- Processor: Core i5
- Internet: Minimum 20 Mbps connection (Upload/ Download)
- Power backup
- Noise-cancelling USB headset





Documents Required

- Aadhaar Card (with complete Date of Birth) Mandatory
- E-Aadhaar Mandatory
- PAN Card Mandatory
- Educational documents (10th & 12th mark sheets)
- For experienced candidates:
- Experience Letter
- Offer Letter
- Last 3 months payslips

Interested candidates can reach out to Shreya at [(phone hidden)] and over email their documents to [[email protected] ]. If interested do share Documents over mail (mandatory)

i) System configuration snapshot (mandatory)

ii)photo of WIFI (mandatory)

iii)photo of power back up like Inverter or Generator (mandatory)

iv)Net speed test by Ookla (maximum Internet speed test result should be 20 MBPS or above) (mandatory)

v)Noice cancellation USB HEADSET Type A (mandatory)

vi) Adharcard Front and Back side Photo (Mandatory)

vii) Your explicit Selfie with Adharcard where the image that you have in your adharcard and your face in selfie should be clearly visible.

viii) Your updated CV (mandatory)

Share documents over mail only

*Share all the documents over mail after that we are able to process your profile.

( If everything is ok, then will share one assessment over mail, if you pass on the assessment, will process for final round Interview.

*Immediate joiners only

Preferred candidate profile

📌 Limited Vacancy For Work FROM Home Bengali Process (Kolkata)
🏢 Tech Mahindra
📍 Kolkata