About Saras AI Institute: Saras AI Institute is building the world's first AI-only higher education institution, empowering students and working professionals with industry-relevant AI education. We are looking for a proactive and technically strong Lab Administrator / Level 2 Support professional to manage our cloud-based learning environments, ensure seamless lab operations, and provide technical support for students, faculty, and internal teams.

Key Responsibilities: Lab Administration & Technical Support

Manage, configure, and maintain cloud-based coding labs and development environments.

Provision, monitor, and troubleshoot cloud infrastructure across AWS, GCP, or Azure.

Ensure lab environments are stable, secure, and available before every class or workshop.

Diagnose and resolve Level 2 technical issues related to cloud infrastructure, development environments, networking, and user access.

Perform regular maintenance, updates, patching, and system health checks.

Support live classes by providing timely technical assistance and minimizing downtime.

Monitor platform performance and proactively identify potential issues before they impact users.

Automation & Infrastructure

Develop Python scripts to automate provisioning, deployment, monitoring, and routine administrative tasks.

Work with Docker containers and development workflows to maintain consistent lab environments.

Manage source code and configuration using Git and version control best practices.

Assist in improving operational efficiency through automation and process improvements.

Communication & Stakeholder Coordination

Provide proactive updates on lab readiness, maintenance activities, incidents, and release schedules.

Ensure faculty, students, and internal stakeholders are informed about planned changes, outages, and expected resolution timelines.

Gather technical requirements from instructors and translate them into fully functional lab environments.

Maintain clear technical documentation, knowledge base articles, SOPs, and status reports.





Collaborate effectively with cross-functional teams across multiple time zones, including regular overlap with U.S. working hours.

Remain responsive during live classes and scheduled troubleshooting windows.

Escalate technical issues proactively while managing stakeholder expectations until resolution.

Required Skills & Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field.

Hands-on experience with at least one major cloud platform (AWS, GCP, or Azure).

Strong Python scripting skills for automation and infrastructure management.

Experience with Docker, Git, and modern software development workflows.

Familiarity with cloud-based IDEs and learning platforms such as Codio, VS Code, GitHub Codespaces, or Jupyter.

Exposure to AI-assisted development tools such as GitHub Copilot or similar.

Experience with observability, monitoring, and logging tools.

Strong troubleshooting, analytical, and problem-solving abilities.

Excellent documentation and technical writing skills.

Ability to communicate complex technical concepts clearly to non-technical stakeholders.

Strong written and verbal communication skills in English.

Preferred

Qualifications

Experience supporting educational institutions, coding bootcamps, or online learning platforms.

Linux system administration experience.

Understanding of networking fundamentals.

Experience with cloud cost monitoring and optimization.

Familiarity with DevOps practices and CI/CD pipelines. What We're Looking For

Highly organized and detail-oriented.

Robust ownership and accountability.

Excellent problem-solving mindset.

Ability to thrive in a fast-paced startup environment.

Student-first approach with a focus on delivering reliable technical experiences.

Comfortable collaborating with globally distributed teams.

Why Join

Saras AI Institute?

Be part of a mission-driven organization transforming AI education globally.

Work on cutting-edge cloud and AI learning infrastructure.

Collaborate with high-performing teams in a fast-growing environment.

Opportunity to make a direct impact on the learning experience of students worldwide.

📌 Level 2 Support – Cloud & Coding Labs (Hybrid) (Gurugram)
🏢 Saras AI Institute
📍 Gurugram