: Lead – TA Shared Services

Job Purpose:

The Recruitment Operations Lead is responsible for designing, standardizing, and continuously improving the recruitment operating model across all business lines and locations. This role owns process excellence, technology/ATS configuration, data quality, vendor governance, and operational metrics, ensuring the TA Shared Services Centre delivers consistent, productive, and highquality hiring support at scale.

Experience & Qualification:

- Graduate / Post Graduate – preferably in HR
- Experience in hiring healthcare hiring preferred
- Experience in managing large teams
- 10–12 years in TA with strong stakeholder management; highvolume hiring for Nursing/Para or critical/managerial roles for Admin.

Job Responsibilities:

1. Process Design, Governance & Standardization

- Define and maintain standardized hiring processes, SOPs, SLAs, templates, and policies across Nursing, Paramedical, Admin, and Doctor segments.
- Ensure process consistency across clusters and adherence to compliance, audit, and documentation standards.
- Partner with the TA Head – SSC to roll out new workflows, JD templates, and approval rules across teams.

1. ATS Management, Workflow Configuration & Automation

- Own ATS workflow design—screening rules, automation triggers, notifications, candidate tagging, templates.
- Drive high ATS adoption and ensure firsttimeright data entry across all delivery teams.
- Lead integrations (e.g., background verification, assessments) and enhancements to improve efficiency and accuracy.

1. Vendor & Tools Management

- Manage all recruitmentrelated vendor relationships (job boards, sourcing partners, BGV,



assessment tools).
- Track vendor SLAs, negotiate renewals, and evaluate ROI for each contract.
- Identify and implement new tools to enhance sourcing, screening, scheduling, and onboarding efficiency.

1. Operations Excellence, Metrics & Continuous Improvement

- Track and report operational KPIs: TAT, funnel conversion, recruiter capacity, source performance, costperhire.
- Partner with the Analytics Executive to design dashboards and generate insights for leadership reviews.
- Lead continuous improvement initiatives (process simplification, automation, capacity optimization).
- Drive adherence to SLAs across sourcing, scheduling, offer management, and onboarding.

1. Training, Change Management & QA

- Conduct process/ATS training for all TA SSC teams; ensure capability readiness during changes or rollouts.
- Run regular QA checks on process compliance, ATS hygiene, and documentation quality.
- Serve as the operational escalation point for TA Specialist and delivery teams on process or system issues.

1. CrossFunctional Collaboration

- Work with TA Specialists to ensure seamless workload flow across sourcing, screening, scheduling, offer and onboarding stages.
- Coordinate with HRBPs, Operations, Finance, IT, and Legal for process alignment and compliance.
- Support manpower planning cycles through process and tool readiness.

Skills & Competencies:

- Strong process and systems orientation.
- Expertise in operational metrics and analytics.
- High proficiency with ATS/HR technology tools.
- Vendor negotiation and governance capability.
- Excellent communication, facilitation, and training ability.

📌 Lead - TA Shared Services (Bengaluru)
🏢 Narayana Health (NH)
📍 Bengaluru