Your key responsibilities

Act as the quality key-contact for our customers and internal business partners

Ensure a timely and correct response on customer requests (e.g. Issues, questions, need for Quality statements, Questionnaires etc.)

Build customer QA relations by creating various service levels by supporting Global and regional Key Account program programs

Support and ensure good complaint handling processes to fulfil the customer expectations

Seek for opportunities to improve our customer services processes, e.g. for questions, issues and questionnaires. Provide operational support within projects, our internal sales functions in QA related topics and supporting sales and marketing to implement new products and services.

Be the representative of the customer’s quality voice in our internal processes and organization.

Optimizing the standard documentation portfolio to fulfil customer requests and work closely together with functions to achieve this. (e.g. Product managers, Product Application Specialists, Regulatory Affairs)

Give operational support to the Customer QA Manager on all relevant Quality issues/activities, acting as back up during their absence.





We bring The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose A versatile work environment that empowers people to take accountability for their work and own the outcome An eagerness to be one team and learn from each other to bring progress to life and create a better future

Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity A culture that prioritizes safety and well-being, both physically and mentally A space to grow by encouraging and supporting curiosity and an open mindset

You bring

MSc – BSc level or equivalent (chemistry, food technology, microbiology or similar).

2+ years operational Quality Assurance experience in the Food industry (manufacturing or business).

Customer oriented QA professional with interest and experience in managing customer QA relations.

Professional and technical knowledge of production processes, in Food Hygiene standards, HACCP and ISO certifications

Service oriented person, who works accurately, with high quality and passion.

Experience of communicating to different levels (from shop floor to management) and customers

Good computer program knowledge and skills (Outlook, Power BI, CRM, PowerPoint, Excel)

Excellent written and oral communication skills in English, Spanish is an additional plus

Likes to work in close cooperation with other team members (team player)

📌 Lead Specialist GES SBS Customer Quality (Hyderabad)
🏢 DSM Firmenich
📍 Hyderabad