Must be authorized to work in the India without sponsorship
Language Requirements
English
About PRGX
PRGX is the global leader in source-to-pay data analytics and software, and tech-enabled profit recovery services. We provide software and services to maximize revenue recovery and drive margin improvement for our clients. For more information about PRGX, visit www.prgx.com.
Job Duties & Responsibilities
* Setup Desktops/ Laptops / Printer / projectors and other IT H/W assets.
* Provide Desktop/Application support as per the service requests
* Diagnose & Troubleshoot Desktop/ Laptop/ Printer & other hardware related issues
* Use Ticketing tool to monitor/communicate/escalate and resolve the IT related issues within the SLA.
* New Employee on Boarding – Assist current employees with on boarding from an IT standpoint
* Create asset allocation sheets
* Setting up the workstations
* Asset Management
* Perform Asset tagging and deployment
* Maintaining list of assets,
and their allocations
* Sending intimation to the admin for insurance coverage for the new added assets.
* Installation of Win OS and approved softwares on desktops and laptops as per the service requests
* Support remote software installations such as Win OS, Cent OS, SQL, VS, Java etc.
* Protection - Replace, repair / disposition systems when necessary
* Maintain network / LAN, printers and other devices
* Setup racks and stack servers when needed
* Coordination with ISP to troubleshoot any internet service related issue
* Provide preventive maintenance services for desktops, printers and other IT hardware assets.
* Coordinate with equipment manufacturers, vendors to resolve hardware issues.
* As Maintenance Activities are scheduled during the weekends, engineer has to be present as and when required during these scheduled maintenance activities.
* Fix Asset Audit periodically
* EPABX/Phone Line Maintenance
📌 Desktop Support Engineer (Pune)
🏢 PRGX Global
📍 Pune
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