Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
The role of an associate is to contribute to the overall team performance and profitability by implementing action plans which in return will improve and maintain client satisfaction.
Job title:
Process Consultant
Job Description:
Education:
Any Graduate

Experience:
1-2 Years RCM-AP/AR(Voice) Experience
Mandatory Skills:
Exceptional customer/ client interaction skills,
Ability to manage client escalations,
Experienced in managing client advocacy,
Excellent in usage of MS Excel to compile, collate and summarize
Preferred Skills:
US health care (ERISA/HIPAA/State Mandates)
Process SLA
Awareness of ISO, ISMS
Telephone etiquettes
MS office




Typing skills & computer skills
Effective communication in English
Good analytical skills
Comprehending ability
Roles & Responsibilities:
Possess basic knowledge of RCM-AP/AR(Voice)
Positive reasoning and analytical skills
Able to communicate fluently in the language required for the function/location
Active listening skills
Passion to learn
Influencing skills
Ability to comprehend the process requirement well
Processing claims/handling incoming calls/making outgoing calls and take appropriate actions as per the process guidelines.
Understand the basic professional standards and established procedures, policies before taking action and making decisions.
Maintain customer satisfaction ratings through TAT and quality standard basis client SLA’s
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
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📌 Process Consultant (Hyderabad)
🏢 Sagility
📍 Hyderabad