Salesforce Production Service Engineer
About the role:
This role is a key contributor within the Salesforce CoE, functioning as an embedded resource with advanced Admin and coding skills (Apex, LWC, Integrations[, along with a strong working knowledge of AI tools, to support the Salesforce platform. The position involves contributing to resolving user issues, platform governance, maintaining a healthy Org score, environment management activities, and contributing to the development of new features as part of scrum teams.
What you’ll be doing:
Play a key role in Salesforce CoE and support the end users by actively resolving their issues on Salesforce applications that are raised through ServiceNow[
Monitor the Salesforce queues and actively work on resolving the tickets.
Troubleshoot, perform root cause analysis, and fix the issues as per the guidelines mentioned by the CoE.
Leverage AI tools and AI-assisted development practices to fulfill job responsibilities, accelerate delivery, and improve productivity.
Coordinate with different stakeholders to resolve the tickets.




Collaborate with other developers, tech leads and architects and get the knowledge on latest features deployed to PROD.
Keep up to date on the Salesforce release features.
Be flexible to contribute to any of the scrum team as a salesforce developer and contribute to the feature development that adds value to the scrum team
Support the platform activities, like Org health checkup, Setting management, DevOps and platform governance related tasks.
What we’ll want you to have:
2+ years of experience in Salesforce administration and development - proficiency in User Management, Sharing and Security, configs, declarative automation tools.
Good knowledge and hands on coding skills - Apex, Lightning Components, Integrations.
Hands on experience in using DevOps tools and familiar with deployments.
Trouble shooting skills and previous work experience in Support role.
Good knowledge of Sales Cloud and Servic

📌 Production Service Engineer, Staff (Hyderabad)
🏢 Blackbaud
📍 Hyderabad