Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every prospect to further your career within our great global team.
Grow Your Career with NTT DATA
The primary responsibility of the Technical Services Implementation Engineer (L2) is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA). They perform configurations, action installations and attend to break/fix events.
What you'll be doing
Key Roles and Responsibilities:
Own larger portions of an installation,



break/fix incidents at a low to medium level of complexity.
Take responsibility for problem resolution and troubleshooting.
Respond to escalated client requests and support client applications to a first line resolution.
Escalate complex problems to the relevant third parties.
Assist with the documentation of standard operating procedures relating to installations and fixes.
Compile and maintain project administration.
Conduct elementary presentations within the customer's organisation.
May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
Expected to take ownership of relevant technologies according to domain or specialization.
Knowledge, Skills and Attributes:
Basic understanding and appreciation of technical design and business principles
demonstrates fundamental project management and administration ability
Display customer engagement skills
Demons

📌 TS Implementation Engineer (Mumbai)
🏢 NTT Data
📍 Mumbai