Responsibilities & Key Deliverables
As a Senior Territory Manager-Sales at Mahindra & Mahindra Ltd, you will be entrusted with the critical responsibility of managing and optimizing a portfolio of dealerships within the territory to drive key business parameters including volumes, market share, collections, deliveries, and spares part sales.Build and sustain a viable and robust distribution network by strategically appointing dealers and sub-dealers to ensure comprehensive market coverage.Oversee the deployment and maintenance of trained manpower at dealerships to guarantee high operational efficiency and customer service standards.Facilitate capacity-building initiatives by coaching dealers and their teams in the execution of systems such as MSS and Pancharatna, aimed at streamlining operations and bolstering sales effectiveness.Ensure that each dealership is equipped with the appropriate service infrastructure and promote the adoption of service systems that elevate customer satisfaction and loyalty.Lead the planning and execution of local-level sales promotion events,
launch new product initiatives, and collaborate closely with marketing teams to maximize impact.Provide comprehensive training to dealer sales personnel focusing on pre-sales engagement, sales processes, and detailed product knowledge including the latest updates and modifications.Conduct rigorous competitor analysis by tracking market activities, gathering actionable intelligence, and evaluating the performance of both competitor and own products to identify areas for growth and innovation.Develop and implement targeted incentive programs that motivate and reward dealer performance aligned with company objectives.Maintain proactive liaison with financial institutions and banks to explore creative retail financing solutions that enhance product accessibility for customers.This role requires a proactive approach, excellent stakeholder management skills, and the ability to operate across multiple in