Job Name / Title:Lead - Mobile and Internet Banking

Business Unit:Digital Banking

Reports to Job Role:Head Mobile and Internet Banking

Job Role Purpose & Objective : (Brief summary for the existence of the job role)

The role of Lead Mobile and Internet Banking Digital Channels viz. Mobile and Internet banking, is a Senior Leadership Role which will be responsible for Delivering the best product experience to our customers. This role will be required to provide solution and Project Management oversight to all the projects.

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

1. Digital Product Strategy & Vision

Define and own the long-term vision and roadmap for digital channels Drive mobile-first and omnichannel digital banking strategy Align digital initiatives with business objectives and regulatory requirements

Benchmark against peer banks, fintechs, and industry best practices

1. Product Leadership & Governance

Lead the end-to-end product lifecycle for Mobile (Android & iOS) and Internet Banking Establish governance for prioritization, release planning, and change management Review and approve PRDs, business cases, and strategic initiatives

Ensure scalability, resilience, and performance of digital platforms

1. Digital Adoption & Channel Migration

Drive growth in active digital users and transaction volumes Increase migration of transactions from branch and assisted channels to digital Enable comprehensive digital self-service and servicing capabilities

Monitor adoption trends and continuously improve channel effectiveness

1. Technology, Security & Compliance

Partner with Technology, Information Security, Risk,



and Compliance teams Ensure adherence to RBI guidelines, cyber security frameworks, and data privacy norms Oversee VAPT, incident management, fraud controls, and risk mitigation

Manage app store compliance, regulatory inspections, and internal audits

1. Platform Operations & Stability

Ensure high availability, uptime, and performance of digital channels Monitor incidents, outages, and customer-impacting issues Drive root-cause analysis and preventive controls

Oversee release readiness and post-release stability

1. Stakeholder & Vendor Management

Engage with senior leadership, business heads, and internal stakeholders Manage strategic vendors, platform providers, and technology partners

- Drive vendor performance, SLAs, and cost efficiency

1. Team Leadership & Capability Building

Build and lead high-performing digital product and platform teams Establish best practices in Agile delivery, governance, and documentation

- Foster a culture of accountability, quality, and continuous improvement

MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational Qualifications:Graduation/ Post Graduation in any Field

Total Experience:10 to 15 Years

Competency & Skills Required

1.Solid analytical and problem-solving abilities, with a data-driven approach to product development.

- Exceptional communication and interpersonal skills, capable of influencing and engaging stakeholders at all levels.
- Proficiency in product management tools (e.g., JIRA, Confluence) and analytics platforms (e.g., Google Analytics, AppsFlyer).

if your profile is a good fit you can share your cv on [email protected]

📌 Lead-Mobile and Internet banking (Mumbai)
🏢 Qwickly Ventures
📍 Mumbai