Role description

Job Title - (ServiceNow CMDB QA)

Experience Range

5+ Years

Hiring Location

Open / PAN India (Noida, Gurgaon, Pune, Bangalore, Kochi, Chennai, Hyderabad, Trivandrum) Must-Have Skills

- 5+ years of hands-on experience in ServiceNow Testing and Quality Assurance for enterprise-scale implementations.
- Strong expertise in ServiceNow Test Strategy, Test Planning, Test Case Design, Functional, Integration, Regression, UAT, and End-to-End Testing.
- Hands-on experience testing ServiceNow CMDB, including:
- CI Class Modeling
- CI Relationships
- Identification & Reconciliation Engine (IRE)
- Reconciliation Rules
- Data Sources
- Transform Maps
- CMDB Health Validation

- Practical experience validating Common Service Data Model (CSDM) implementations.
- Hands-on experience testing Discovery and Service Mapping, including:

- MID Server Validation
- Discovery Patterns
- Credentials
- Discovery Pattern Debugging
- Data Reconciliation

- Strong understanding of CMDB Governance, including:

- Data Ownership
- Lifecycle Management
- Data Certification
- Normalization
- Duplicate Remediation
- Data Quality Controls

- Strong expertise in ServiceNow Automated Test Framework (ATF).
- Experience testing across at least three or more ServiceNow modules, including:

- ITSM
- ITOM
- ITAM
- HRSD
- SecOps
- GRC/IRM
- SPM

- Experience testing Scoped Applications and custom ServiceNow applications.
- Experience validating integrations using:

- REST APIs
- SOAP
- IntegrationHub
- MID Server
- Import Sets
- Transform Maps
- Scripted APIs

- Hands-on experience with API testing tools such as:

- Postman
- SoapUI





- Working knowledge of:

- JavaScript
- Glide APIs
- HTML
- CSS
- XML
- ServiceNow Scripting

- Robust understanding of:

- ITIL Practices
- Service Management
- Asset Management
- Infrastructure Domains
- Application Service Dependencies

- Strong analytical, troubleshooting, stakeholder management, and communication skills.
- ServiceNow Certified System Administrator (CSA) or equivalent platform expertise.

Key Responsibilities

- Lead the design and execution of ServiceNow test strategies, test plans, test cases, and automated test suites.
- Perform functional, integration, regression, UAT, end-to-end, and release validation testing.
- Validate ServiceNow implementations across ITSM, ITOM, ITAM, HRSD, SecOps, SPM, Discovery, and Service Mapping.
- Perform comprehensive CMDB and CSDM validation, including CI relationships, IRE, reconciliation, governance, and data quality.
- Validate Discovery outputs, Service Mapping, and CMDB data ingestion from cloud, monitoring, asset, and third-party platforms.
- Test Business Rules, Script Includes, Client Scripts, UI Policies, Data Policies, Flow Designer workflows, IntegrationHub Spokes, and Service Catalog processes.
- Validate ServiceNow integrations using REST APIs, SOAP,



MID Server, IntegrationHub, Import Sets, Transform Maps, and Scripted APIs.
- Perform security validation through role-based testing, ACL validation, and secure integration testing.
- Develop and maintain Automated Test Framework (ATF) suites for regression testing, upgrades, and continuous validation.
- Monitor defects, conduct root cause analysis, drive defect triage, and ensure timely resolution.
- Provide QA leadership, mentor junior QA engineers, review test cases, and ensure adherence to quality standards.
- Support release management activities, UAT coordination, upgrade testing, and post-deployment validation.
- Collaborate with business stakeholders, platform governance teams, developers, and architects to ensure high-quality ServiceNow implementations.
- Stay current with ServiceNow platform releases, CMDB/CSDM best practices, and emerging testing capabilities.

Skills ServiceNow, Test Automation, Regression Testing

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation.

With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Lead I - Software Testing (ServiceNow CMDB QA) (Bengaluru)
🏢 UST
📍 Bengaluru