Role description

Job Title

Senior ServiceNow Developer – ITSM, SecOps (SIR & USEM), IRM & Integrations

Experience Range

5+ Years

Hiring Location

Open / PAN India (Noida, Gurgaon, Pune, Bangalore, Kochi, Chennai, Hyderabad, Trivandrum) Must-Have Skills

- 5+ years of hands-on experience in ServiceNow Development and Administration with enterprise-scale implementations.
- Strong proficiency in:
- JavaScript
- Glide APIs
- HTML
- CSS
- XML
- ServiceNow Scripting & Configuration

- Strong hands-on experience with ServiceNow ITSM, including:

- Incident Management
- Problem Management
- Change Management
- Request Management
- Service Catalog
- Workflows
- SLAs

- Hands-on experience with ServiceNow Security Operations (SecOps), including:

- Security Incident Response (SIR)
- Unified Security Exposure Management (USEM) or Vulnerability Response

- Experience with Integrated Risk Management (IRM/GRC), including:

- Policy & Compliance Management
- Risk Management
- Audit Management
- Control Automation
- Third-Party Risk

- Strong experience designing and developing ServiceNow integrations using:

- REST APIs
- SOAP
- IntegrationHub
- MID Server
- Scripted REST APIs
- Import Sets & Transform Maps

- Experience integrating ServiceNow with:

- SIEM Platforms
- EDR Solutions
- Vulnerability Scanners
- Threat Intelligence Platforms
- Identity Providers
- GRC Tools

- Robust understanding of:

- Security Incident Response
- Vulnerability & Exposure Management
- MITRE ATT&CK; Framework
- Risk & Compliance Frameworks

- Strong knowledge of ServiceNow security controls:

- ACLs
- Roles
- Data Segregation

- Experience developing scoped/custom ServiceNow applications.
- Excellent analytical, troubleshooting, stakeholder management, and communication skills.




- Strong technical leadership and code review experience.
- ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) (or equivalent expertise).

Good-to-Have Skills

- ServiceNow Certified Implementation Specialist (CIS) certifications in:
- Security Incident Response (SIR)
- Vulnerability Response
- Risk & Compliance (IRM)
- ITSM

- Knowledge of security frameworks:

- MITRE ATT&CK;
- NIST
- ISO 27001

- Experience with:

- Service Graph Connectors
- IntegrationHub ETL
- Multi-source data ingestion

- Experience integrating with:

- Splunk
- Microsoft Sentinel
- CrowdStrike
- Qualys
- Tenable
- Rapid7

- Experience with Agile, DevOps, CI/CD, and source control.
- Knowledge of AWS and Microsoft Azure.
- ITIL framework knowledge.
- Experience with:

- Flow Designer
- App Engine Studio
- UI Builder
- Low-code/No-code ServiceNow capabilities

Key Responsibilities

- Design, develop, and implement enterprise ServiceNow solutions across ITSM, Security Operations (SIR & USEM), IRM, and enterprise integrations.
- Configure and enhance Incident, Problem, Change, Request Management, Service Catalog, workflows, and SLAs.
- Develop Security Incident Response workflows, analyst workspaces, automated enrichment, and response playbooks.
- Implement and extend Unified Security Exposure Management (USEM) for vulnerability ingestion, prioritization, remediation,



and exposure management.
- Configure and enhance Integrated Risk Management (IRM), including policy, compliance, audit, risk, and third-party risk processes.
- Develop enterprise integrations using REST, SOAP, IntegrationHub, MID Server, Scripted REST APIs, Import Sets, and Transform Maps.
- Integrate ServiceNow with SIEM, EDR, vulnerability scanners, threat intelligence platforms, identity providers, and GRC systems.
- Develop Business Rules, Script Includes, Client Scripts, UI Policies, Data Policies, and Flow Designer automations.
- Implement robust security controls, including ACLs, role-based access, and secure data segregation.
- Optimize platform performance, scalability, maintainability, and upgrade readiness.
- Conduct code reviews, mentor development teams, and ensure adherence to ServiceNow development standards.
- Collaborate with Security, Risk, IT, and Business stakeholders to deliver secure, scalable, and high-quality ServiceNow solutions.
- Stay current with ServiceNow platform releases, Security Operations, IRM, and integration best practices.

Skills ServiceNow, Incident Response, GRC

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation.

With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Lead I - Enterprise Solutions (Senior ServiceNow Developer - SIR & VR) (Bengaluru)
🏢 UST
📍 Bengaluru