Position Title: Senior DevTools Engineer / Atlassian Developer
Position Type: Regular - Full-Time ​
Requisition ID: 42173
Location: Gurugram
Role Overview
The Senior DevTools Engineer / Atlassian Developer will be responsible for designing, developing, and maintaining enterprise-grade workflows, automations, and integrations across Jira, Confluence, and ServiceNow. This role is hands-on and focuses on workflow engineering, system integrations, and AI-assisted enhancements to improve engineering productivity and ITSM alignment.
Key Responsibilities
Design and implement complex Jira workflows including conditions, validators, and post-functions.
Configure and customize issue types, fields, screens, schemes, and permission models.
Develop and maintain Confluence templates, macros, and automated knowledge solutions.
Implement Jira automation rules and advanced scripting using ScriptRunner (Groovy).
Build and support bi-directional integrations between Jira and ServiceNow (SNOW).
Synchronize incidents, problems, changes, requests, statuses, comments, and attachments between tools.




Develop integrations using REST APIs, Webhooks, and OAuth-based authentication.
Ensure data integrity, error handling, auditability, and loop prevention for integrations.
Integrate Jira and Confluence with DevOps tools such as GitHub, Bitbucket, Jenkins, Azure DevOps, Slack, and Teams.
Leverage AI capabilities for ticket summarization, intelligent routing, prioritization, and knowledge discovery.
Create technical documentation and provide support to engineering and ITSM stakeholders.
Required Qualifications
15+ years of hands-on experience in DevTools, Platform Engineering, or similar roles.
Strong development experience with Jira Software, Jira Service Management, and Confluence.
Demonstrated experience integrating Jira with ServiceNow in enterprise environments.
Robust understanding of Agile, DevOps, ITSM, and SDLC processes.
Expertise in REST APIs, JSON, scripting, and automation frameworks.

📌 Senior DevTools Engineer (Gurugram)
🏢 .
📍 Gurugram