Job Title: Senior Salesforce Functional Consultant – Sales & Service Cloud

Location: Hyderabad

Experience Required: 7–12 years

Role Summary

As a Senior Salesforce Functional Consultant with 7 to 12 years of deep hands-on implementation experience, you will be directly responsible for designing, building, and configuring complex Salesforce CRM solutions centered around Sales Cloud and Service Cloud. In this role, your primary focus will be active, hands-on configuration and declarative build work to optimize lead-to-cash and case-to-resolution journeys. While hands-on platform delivery is your top priority, you will also apply your seniority to guide functional design, lead key requirement workshops, and mentor junior team members on best practices. Exposure to Revenue Cloud (CPQ) and Media Cloud is a robust added advantage to support broader enterprise transformations.

Key Responsibilities

Hands-on Sales & Service Cloud Build: Actively build, configure, and maintain core capabilities across Sales Cloud (forecasting, opportunity stages, territory management)



and Service Cloud (case management, Omni-Channel, entitlements, milestones, Lightning Knowledge).
Declarative Automation Build: Hands-on creation of complex Flow automations (screen, record-triggered, scheduled), validation rules, approval processes, dynamic Lightning pages, and custom metadata, keeping custom code to a minimum.
Service & Telephony Configuration: Hands-on setup of Service and Sales Consoles, macros, quick actions, Omni-Channel routing rules, and CTI/Telephony integrations to drive operational efficiency.
Security & Data Management: Directly configure enterprise security controls (OWD, roles, profiles, permission sets, criteria-based sharing rules). Execute complex data migrations, upserts, and deduplication using Data Loader and ETL tools.
Reporting & Analytics Build: Design and build custom report types, executive dashboards, list views, and CRM Analytics lenses to deliver actionable insig

📌 Senior Salesforce Functional Consultant (Hyderabad)
🏢 Databeat
📍 Hyderabad