Industry Preference: Mall Management, Hospitality, Real Estate, Retail Operations

About The Role

We are seeking a proactive and customer-focused Front Office Executive to support the day-to-day operations of a shopping mall. The role involves ensuring seamless front-desk operations, maintaining tenant and customer satisfaction, coordinating with internal teams, and contributing to the overall ambiance and operational excellence of the property.

Key Responsibilities

Mall Operations & Coordination

Support daily mall operations and ensure smooth functioning of front-office activities.
Coordinate with housekeeping, security, parking, maintenance, and other service partners to maintain operational standards.
Conduct routine inspections and identify areas requiring corrective action.

Tenant Relationship Management

Act as a liaison between mall management and tenants.
Address tenant concerns and coordinate with relevant departments for timely resolution.
Ensure compliance with mall policies, operational guidelines, and house rules.

Customer Experience Management





Assist shoppers and visitors with inquiries, feedback, and service requests.
Handle customer complaints professionally and ensure satisfactory resolution within defined timelines.
Support initiatives aimed at enhancing customer engagement and overall mall experience.

MIS & Reporting

Maintain daily operational records and reports.
Prepare MIS reports related to mall operations, complaints, inspections, and tenant interactions.
Ensure accurate documentation and record maintenance.

Housekeeping & Hygiene Standards

Monitor housekeeping activities to ensure cleanliness and hygiene standards are consistently maintained.
Coordinate with housekeeping teams for timely execution of cleaning schedules and corrective actions.
Support audits related to cleanliness and facility management.

Asset & Facility Management Support

Assist in monitoring mall assets and common area facilities.
Coordinate maintenance reques

📌 Front Office Executive Mall Management (Jaipur)
🏢 Pacific Business Park Sahibabad
📍 Jaipur