Introduction: A Career at HARMAN Lifestyle

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and Revel
Unite your passion for audio innovation with high-tech product development
Create pitch-perfect, cutting-edge technology that elevates the listening experience

About The Role

We are looking for a seasoned Microsoft Dynamics CRM Manager to lead the end-to-end ownership, delivery, and operational excellence of the Microsoft Dynamics CRM platform across Sales, Service, and other business functions. This role will be responsible for defining and executing the CRM strategy and roadmap, managing integrations, and overseeing support operations, while collaborating closely with business stakeholders to drive user adoption, enhance process efficiency, and maximize business value.





The ideal candidate will provide both technical and people leadership to internal teams and system integrators, ensuring the platform remains scalable, secure, and aligned with enterprise architecture and the Microsoft roadmap. This role will report to the Director, Business Systems.

What You Will Do

Own the end-to-end Microsoft Dynamics CRM platform, including Sales, Customer Service, and related modules.
Define and execute the CRM roadmap aligned with business priorities, digital strategy, and cloud transformation initiatives.
Drive standardization, reuse, and adoption of best practices across global CRM deployments.
Lead CRM enhancements, upgrades, and current capability rollouts using Agile/Hybrid delivery models.
Oversee the full delivery lifecycle including requirements, solution design, development, testing, and production releases.
Act as the primary IT partner for Sales, Customer Service, Operations, and regional teams, translating business needs int

📌 Manager, Digital Customer Experience (Bengaluru)
🏢 HARMAN India
📍 Bengaluru