Job Requirements

Around 3 years of experience

- Diploma or Degree with good communication skills

- Good understanding of the work/support environment

- Good experience in installation and troubleshooting of desktops/laptops, printers

- Good experience in the installation of Windows 10 and 11 and MS Office

- Knowledge of Windows Domain, Servers, DHCP, and DNS

- Installation and troubleshooting of Antivirus software

- Good knowledge of Outlook client

- Valuable experience in the installation of desktops/laptops, printers

- Asset / Inventory management

Deliverables

- All Desktop Problems (Hardware and Software)

- Monitoring Antivirus and Systems Performance

- Troubleshooting and diagnosing malfunctions in the operation of hardware and software.





- Maintain all the assets and update the asset database at regular intervals.

- Provide regular technical support for desktops, laptops, printers, and peripherals,

- Provide regular technical support for Operating systems, mail support, and basic network support/troubleshooting

- Performs miscellaneous job-related duties as assigned by the Manager

- Troubleshooting LAN / VPN issues for clients

- Close all assigned tickets in the ticketing system within SLA

- Follow IT policies and procedures to execute daily work

- Provide Executive support to Management on a need basis

📌 Laptop & Desktop Support Engineer (Ahmedabad)
🏢 Quest Global
📍 Ahmedabad