Education

BE /B. Tech /Ms, MSC/M. Tech/MCA /Engineering

Key Skills & Technical Expertise

Core Skills:

- Strong understanding of operating systems: Linux, Windows
- Proficiency in database management systems: MySQL, PostgreSQL, etc.
- Experience with NoSQL databases: Cassandra, Redis, HBase, etc.
- Experience with application servers: Tomcat, Spring Boot, etc.
- Experience with Cloud Platforms: OpenStack, AWS, Azure, GCP (AWS DevOps Certification preferred)
- Working knowledge of scripting languages: Bash, Python, Ansible for automation

Preferred Skills:

- Knowledge of containerization technologies: Docker, Kubernetes
- Familiarity with CI/CD pipelines and associated tools: Jenkins, Git, etc.
- Experience with monitoring and alerting tools: Splunk, Grafana, Alert Manager, Datadog, etc.

Certifications (Preferred)

- ITIL Foundation Certification.
- Cloud Certifications (AWS, Azure).
- AWS DevOps Certification.

Production Support

1. Provide Level 3 technical support for production issues related to applications, infrastructure, and services.
2. Troubleshoot, investigate, and resolve complex production incidents, escalating to development or engineering teams when necessary.
3. Identify recurring issues, determine root causes, and implement preventive measures.

Incident & Problem Management

1.



Manage and ensure timely resolution of incidents and service disruptions.
2. Maintain accurate incident records, track progress, and provide updates to stakeholders.
3. Lead high-priority incident management, minimizing downtime.
4. Analyse recurring incidents and coordinate with engineering teams to develop long-term fixes or
5. workarounds.

Performance Monitoring

1. Utilize monitoring tools to ensure optimal system performance and availability.
2. Proactively identify performance bottlenecks and resolve them before impact.

3. Root Cause Analysis
4. Lead post-incident reviews, document lessons learned and implement improvements.
5. Provide detailed Root Cause Analysis (RCA) reports for critical incidents.

Automation & Process Improvement

- Identify opportunities to automate repetitive operational tasks.
- Enhance support processes and workflows for improved efficiency and reliability.
- Soft Skills
- Strong analytical and problem-solving skills.
- Ability to work under pressure and manage multiple priorities.
- Excellent communication skills to engage effectively with both technical and non-technical stakeholders.
- Adaptability to a fast-paced, high-demand setting.

📌 Support Engineer - UIDAI, Bengaluru
🏢 National Institute for Smart Government (NISG)
📍 Bengaluru