Purpose of the role :

Provide L2 application support including 24/7 Production support. Adhere to support standards, guidelines, and ensure EOD process completion on time.

Support

Problem, Change, and Incident Management following ITIL processes.

Key Responsibilities :

- Contribute to application projects and technical expertise in Lending &
- Collections across PAN India regions.
- Handle production queries, issue resolution, RCAs, and process improvements.
- Provide On-call support for end users and manage P1 issues during extended hours.
- Coordinate with vendors and internal teams for issue resolution.
- Identify service improvement opportunities.

Technical Competencies :

- Working knowledge on Unix/Linux Flavors.
- Knowledge on SQL (Any RDBMS).
- Exposure to Java.
- Experience in Treasury, CCIL &
- EOD applications.

Behavioural Competencies :

- Solid collaboration, communication, and problem-solving skills.
- Customer-focused mindset.

Desired Experience &

- Qualification :
- Graduate with 3 to 7 years of experience in Treasury, CCIL &
- EOD application Support.
- Proven capability to drive results in production support.

📌 Application Support Analyst - Banking Applications (India)
🏢 Pravi Hr Advisory
📍 India