Overview

At Zebra, we are a community of innovators who come together to create current ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For

The Technical Customer Support II position is responsible for resolving moderately complex technical issues and ensuring customer satisfaction through effective communication and problem-solving.



This position bridges the gap between entry-level support and senior technical roles, requiring a deeper understanding of products, platforms, and customer environments. This individual must have the ability to support multiple Zebra products and a proactive approach to learning and maintaining expertise in Zebra's evolving product offerings.

Job Description

Essential Duties and Responsibilities:

Troubleshoot and resolve a wide range of technical issues independently or with minimal supervision
Manage multiple support tickets, ensuring timely resolution and adherence to SLAs (Service Level Agreements)
Collaborate with cross-functional teams to address and resolve customer challenges
Actively contribute to the improvement of support processes and tools
Develop and deliver training content for entry-level team members to enhance team capability
Participate in technical review meetings and contribute insights on customer pain points and product improvements

Job Requ

📌 Technical Customer Support II (Pune)
🏢 Zebra Technologies
📍 Pune