Venue-TELUS Digital,Tower-6, UG-Floor, Candor Techspace, Sector-135 Noida UP 201304
Role & responsibilities
Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service
Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting
Walks customers through common phone hardware and software configurations to maximize service functionality
Provides solutions and resolution resources for customer repair problems
Interfaces with customers over the phone providing status updates and ensuring service has been restored
Escalates appropriate technical issues to upper-level technical support when needed
Preferred Candidate Profile
1-5 years of experience in International Technical Support (International Telecom Voice) .
Freshers are eligible for the role.
Excellent communication skills
Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
Should be comfortable working in 24*7 Working Setting
Graduation not required for experienced candidates
Rotational shifts & Rotational week offs
Exclusions: Undergraduate Fresher are not eligible/Graduate freshers with Non Technical education are not eligible.
Perks and benefits
Salary Range- 3.2 LPA - 4.99 LPA.
Medicare Facilities
Both side cab facilities.
Medical Insurance
Life Insurance
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry
📌 Walk In Drive @Noida on 31st July
🏢 TELUS Digital
📍 Noida
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