Job Summary
As the Customer Success Director - India at Copado, you will oversee a current team of technical Customer Success Engineers (CSEs) who are the primary advocates for our strategic customers operating Global Capability Centres (GCCs) in India. Reporting to the Global VP of Customer Success and with a dotted line to our India Country leader, you will ensure successful revenue retention, customer expansion, and seamless technical adoption.
By focusing on driving the adoption of Copado, managing complex releases, increasing productivity across customer projects, and demonstrating customer value, you will play a key role in achieving our mission of making release days obsolete. You will also ensure your team acts as a strategic bridge between India-based execution teams and their global HQs.

Key Responsibilities
Lead and develop a team of highly technical Customer Success Engineers (CSEs), ensuring they have the guidance and resources necessary to excel in acting as an extension of the customer's engineering team.




Drive the strategic direction of the India GCC customer success motion, enforcing a strictly revenue-active mandate, focused on solution adoption, and expansion.
Monitor team performance, providing regular feedback and coaching to enhance individual and group productivity.
Foster a culture of continuous improvement by refining customer engagement processes and implementing best practices in customer success management and risk mitigation.
Collaborate cross-functionally with Sales, Services, Support, Product, and Engineering across global hubs to ensure a cohesive customer journey, facilitate the resolution of complex issues, and ensure India teams scale without violating global compliance.
Oversee the execution of Customer Business Reviews (CBRs/QBRs) and other strategic customer meetings, ensuring your team effectively uses CopadoInsights and DORA metrics (Deployment Frequency, Lead Time, etc.) to demonstrate value and ROI.
Develop and maintain senior-

📌 Customer Success Director (Bengaluru)
🏢 Copado
📍 Bengaluru