ABOUT FIRSTSOURCE Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, Mexico and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies Job Title: Customer Support Associate – International Chat & Upselling Grade: H1/H2 Job Category: Senior Associate / Associate Function/Department: Operations Reporting to: Team Leader Role Description: A CSA in this role responds to customer queries and provide resolution,



support and assistance to the customers who send Chats pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving the customer experience by providing fast, friendly and effective service with accurate and personal solutions to customer enquiries. Roles & Responsibilities • Revert on chats written by the customer on a variety of issues • The Agent will have to present and sell company services to current and potential customers • Update and process information accurately into the system(s) • Resolve customer problems in a timely manner • Take ownership & deliver on customer commitments • Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact • Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner • Professional Focus - demonstrates a high level of personal and qualified integrity when

📌 CSA (Bengaluru)
🏢 Firstsourc
📍 Bengaluru