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Job Summary
The Platform Engineer II is responsible for providing Tier 2 operational support across enterprise infrastructure platforms, including Microsoft Windows Server, Active Directory, VMware virtualization, and Cisco UCS compute.
This role focuses on execution, troubleshooting, and operational support, ensuring system stability and timely resolution of incidents. The engineer will work closely with the GCC Lead and US-based teams to support day-to-day infrastructure operations in a global delivery model.
Key Responsibilities




Infrastructure Support
Support Microsoft Windows Server environments including Active Directory, DNS, Group Policy, and system administration
Administer and maintain Active Directory services including user management, authentication, and directory services
Support VMware environments including virtual machine provisioning, snapshots, and basic host and cluster troubleshooting
Assist with Cisco UCS compute infrastructure including server health checks, hardware troubleshooting, and coordination for maintenance activities
Perform routine operational tasks including provisioning, patching, upgrades, and decommissioning
Incident and Request Management
Respond to Tier 2 incidents and service requests across supported platforms
Troubleshoot and resolve issues related to Windows, Active Directory, VMware, and compute infrastructure
Escalate complex issues to senior engineers when required
Document incide

📌 Platform Engineer II – Compute (Hyderabad)
🏢 GCC India
📍 Hyderabad