Job Description

Job Description: Senior Salesforce Service Cloud Engineer

Position Overview

We are looking for a skilled Senior Salesforce Service Cloud Engineer with 7–8 years of Salesforce development experience, including solid expertise in Salesforce Service Cloud and enterprise integrations. The ideal candidate will design, develop, and implement scalable Service Cloud solutions that enhance customer support operations, improve agent productivity, and deliver exceptional customer experiences.

Key Responsibilities

Salesforce Service Cloud

Design, develop, and customize Salesforce Service Cloud solutions to support customer service operations.
Configure and customize Case Management, Service Console, Omni-Channel Routing, Knowledge Base, Entitlements, and Milestones.
Develop automation solutions using Flows, Apex, Lightning Web Components (LWC), Aura Components, and Visualforce to streamline service operations.
Build and maintain custom Apex classes, triggers, batch jobs, and asynchronous processes.
Integrate Service Cloud with external systems such as ERP,



telephony platforms, chatbots, middleware, and third-party applications using REST/SOAP APIs.
Develop and maintain API-based integrations for secure and reliable real-time data exchange.
Implement service analytics, dashboards, and reports to monitor KPIs and improve support efficiency.
Collaborate with business stakeholders to translate functional requirements into scalable technical solutions.
Troubleshoot production issues and optimize application performance and scalability.
Manage Profiles, Permission Sets, Role Hierarchies, Sharing Rules, Organization-Wide Defaults (OWD), and Field-Level Security to ensure secure access and compliance.
Design and implement scalable security models that balance business needs with data protection.
Provide hands-on support for User Management, Login Access Policies, and Delegated Administration.
Oversee Change Management and Deployment processes using Change Sets, S

📌 SFSC - Engineer (Hyderabad)
🏢 Genzeon Technology Solutions
📍 Hyderabad