Overview

WELCOME TO SITA
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Outstanding Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job?
The adventure begins right here, with you, at SITA.
PURPOSE
The Associate Analyst – Finance Helpdesk is responsible for providing first-level support for finance-related queries and requests while ensuring efficient resolution within defined Service Level Agreements (SLAs).



The role acts as a key interface between finance operations and internal/external stakeholders, ensuring accurate information handling, issue resolution, and adherence to financial policies and processes.
The role also supports process improvement initiatives and ensures timely escalation of complex issues while maintaining a high standard of customer service.
KEY RESPONSIBILITIES
Act as the first point of contact for finance-related queries via helpdesk systems, email, or calls, ensuring timely acknowledgment and resolution within SLAs;
Log, categorize, and track all incoming requests accurately in the ticketing system, maintaining complete and up-to-date records;
Resolve routine finance queries related to invoices, payments, vendor/customer accounts, and expense claims;
Coordinate with internal finance teams (AP, AR, GL) and external stakeholders to resolve queries efficiently;
Escalate complex or high-risk issues to the appropriate teams or line manager in a timely manner;
Monito

📌 Associate Analyst Accounting Operations (Gurugram)
🏢 SITA Switzerland
📍 Gurugram