At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Sandcastle Solution Architect - AWS (Pre-Sales)

Position Purpose

The AWS Solution Architect will serve as a technical subject matter expert for the SandcastleCX Practice, supporting pre-sales and post-sales customer engagements. The role focuses on designing, demonstrating, and validating Amazon Connect and AWS-based customer experience (CX) solutions through Proof of Concepts (POCs), customer workshops, and solution architecture.

Key Responsibilities

Lead pre-sales and post-sales customer engagements for SandcastleCX.
Gather business and technical requirements and design end-to-end AWS Connect solutions.
Build and demonstrate Proof of Concepts (POCs) and customer use cases.
Design technical architecture and integration strategies.
Conduct customer enablement sessions, workshops, and platform demonstrations.
Identify cross-sell and up-sell opportunities.




Resolve customer technical concerns and reduce implementation risks.
Collaborate with Sales, Delivery, and Product teams.
Stay current with AWS, AI, Contact Center, and Customer Experience technologies.

Technical Expertise

Amazon Connect solution architecture
AWS Cloud Services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK)
AWS AI services (Bedrock, Transcribe, Comprehend)
Infrastructure as Code (Terraform, CloudFormation, CDK)
CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow)
Contact Center platforms (Genesys, Cisco, Avaya, Five9)
Voice and Digital Channel technologies
API integrations and cloud architecture
Network infrastructure fundamentals
Technical presentations and solution demonstrations

Competency

Solid solution architecture and design skills
Customer-facing and consulting experience
Executive-level communication and presentation skills
Pre-sales and techn

📌 Principal Solution Architect (Hyderabad)
🏢 TTEC Digital
📍 Hyderabad