PiWheel
July 1, 2026

Platform & Strategy Success Manager

PiWheel is a leading ecommerce intelligence and growth partner, helping brands accelerate digital commerce performance through data, analytics, retail media, content excellence, and marketplace strategy.

Powered by advanced ecommerce intelligence capabilities and strategic consulting, PiWheel supports leading brands across FMCG, Beauty, Personal Care, Electronics, and other key categories across Türkiye, UAE, and India.

Our mission is to help brands move from data to action by combining technology, consultancy, and execution under one connected growth ecosystem.

Role Summary

As a Customer Success Manager, you will own and grow a portfolio of strategic client relationships, ensuring clients achieve their ecommerce and digital commerce objectives. You will act as a trusted advisor, combining customer success, ecommerce consultancy, analytics, and commercial acumen to deliver measurable business impact.



You will also lead and develop junior team members while working closely with cross-functional teams to drive successful client outcomes.

Key Responsibilities

Client Success & Strategic Partnership

Own a portfolio of strategic client accounts and serve as the primary point of contact.
Build solid relationships with client stakeholders across ecommerce, marketing, media, category, and commercial functions.
Lead business reviews, performance discussions, and strategic planning sessions.
Ensure high levels of client satisfaction, retention, and long-term partnership growth. Business

Growth & Account Development

Identify opportunities to expand client engagement through additional services and solutions.
Support commercial discussions by identifying business needs and growth opportunities.
Contribute to client retention and revenue growth through proactive account management.

Ecommerce Analytics & Insights

Analyze ecommerce, marketplace, and digital performance data to identify trends, opportunities, and

📌 Platform & Strategy Success Manager (Kolkata)
🏢 PiWheel | eCommerce Data Intelligence & Services
📍 Kolkata