PiWheel
July 1, 2026

Customer Success Associate Manager

PiWheel is a leading ecommerce intelligence and growth partner, helping brands accelerate digital commerce performance through data, analytics, retail media, content excellence, and marketplace strategy.

Powered by advanced ecommerce intelligence capabilities and strategic consulting, PiWheel supports leading brands across FMCG, Beauty, Personal Care, Electronics, and other key categories across Türkiye, UAE, and India.

Our mission is to help brands move from data to action by combining technology, consultancy, and execution under one connected growth ecosystem.

Role Summary

As a Customer Success Associate Manager, you will play a critical role in managing and growing client relationships while supporting brands in achieving their ecommerce and digital commerce objectives.

This Role Combines

Customer Success
Ecommerce consultancy
Marketplace analytics
Strategic reporting

You will work closely with brands to identify opportunities, analyze performance, support marketplace growth strategies,



and ensure successful adoption of PiWheel’s tools and services.

The ideal candidate brings experience from ecommerce, marketing, trade marketing, digital commerce, marketplace management, or analytics backgrounds, ideally within FMCG, Beauty, Electronics, or leading consumer-focused companies.

Client Success & Strategic Partnership

Manage day-to-day communication with assigned clients and act as a trusted business partner
Support client growth by translating data into actionable ecommerce recommendations
Build robust relationships with ecommerce, marketing, media, and commercial teams on the client side
Drive adoption and engagement across PiWheel tools and consultancy services

Ecommerce Analytics & Insights

Analyze performance data to surface trends and support business recommendations
Build structured decks and presentations using Excel and PowerPoint
Collaborate with team leads to ensure reporting aligns with

📌 Customer Success Associate Manager (Kolkata)
🏢 PiWheel | eCommerce Data Intelligence & Services
📍 Kolkata