Full Location: Manila - PH

Supervisor, Training

The Supervisor, Training is primarily responsible for the quality of each trainer in the training room. The top focus of a Supervisor, Training is the development of each Trainer and Results Associate-AT in order to achieve world class facilitation skills and, in turn, the highest quality output possible. It is critical the Supervisor, Training ensures the Results Associates that join the production team can exceed client expectations, and that the number of Results Associates joining production is high enough to meet client and workforce needs.

We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX

In This Role You Will
Supervise and direct the work of trainers and associate trainers by conducting coaching sessions, training class observations ensuring active participation and managing trainers work schedule, attendance, scorecards and corrective actions.
Ensure compliance of the Current Hire Orientation, Product Training and Handoff processes, including gap analysis and remediation planning.




Provide both written and verbal readouts on trainer development and certifications.
Complete root cause analysis on trainer development/classroom management utilizing reporting such as TSAT, observations, new hire KPI performance, etc and create/execute action plans to improve results.
Be responsible for Trainer and Associate Trainer performance management, interview process, onboarding and certification.
Be responsible for inspection of compliance and accuracy of classroom records such as Daily Engagement Journals, assessments, technical/login issues and support, payroll, etc.
Assist in the design and development of other learning interventions in collaboration with the training manager, maintaining warehouse (documentation) on best practices on learning interventions.
Have a clear and actionable understanding of the client training expectations, escalation protocols, training agendas, etc.
Where traine

📌 Supervisor, Training (India)
🏢 ResultsCX
📍 India