Role Objective To support the KAM in managing key accounts by driving day-to-day execution, operational excellence, and visibility deployment , ensuring seamless coordination across internal teams and platform stakeholders.

Qualification & Experience

- Graduation from good college
- 1–2 years of experience in E-commerce / Q-commerce operations or account management
- Prior exposure to platforms such as Amazon, Flipkart, Swiggy Instamart, Zepto, Blinkit will be an added advantage

Key Deliverables & Responsibilities 1. Account Operations Management

- Manage day-to-day operational issues including:
- RTVs (returns)
- Expiry management
- Damages and discrepancy resolution
- Coordinate with supply chain and warehouse teams to ensure timely resolution

2. Promotions & Visibility Execution

- Execute promo and visibility plans across platforms
- Ensure:
- Timely uploads
- Correct configuration (pricing, duration, placement)
- Identify and highlight discrepancies
- Manage end-to-end promo & visibility claims , including:
- Validation
- Documentation
- Timely settlement and reconciliation

3. Reporting & Data Management

- Prepare and share DOS (Days of Stock) report daily
- Upload the following on BI daily before 11 AM :
- Sales & stock reports
- Visibility / marketing reports

4. Forecasting & Planning Support

- Work with KAM to:




- Prepare and share monthly forecast files with supply chain
- Support demand planning and execution

5. Execution & Task Management

- Drive ClickUp tasks/activities to closure with timely updates
- Proactively intervene and follow up on pending items to ensure zero delays in IO closures

6. Overall Responsibilities

- FOC Management
- Stock Dashboards: SOH, FG stock, shelf-life tracking and report sharing on daily basis
- Offline Coordination: Promoter scheduling and offline sales reporting

7. Cross-Functional Coordination

- Collaborate with:
- Brand / Marketing (reports, data etc.)
- Accounts / Finance (claims, settlements)
- Operations / Supply Chain (order & inventory management)

Knowledge, Skills & Competencies

- Strong proficiency in Excel and Google Sheets
- Basic analytical and reporting skills
- High ownership with strong follow-up discipline
- Ability to work in a fast-paced, execution-driven environment
- Collaborative mindset with cross-functional teams
- Action-oriented, detail-focused, and reliable
- Solid communication and interpersonal skills

Interested candidates may email your resume to [email protected] & [email protected] with the subject line “Application for Key Account Executive (KAE)”

📌 Key Account Executive (KAE) (Mumbai)
🏢 Eatopia World
📍 Mumbai