Product Consultant, Client Service
The Group: The Client Service group is the face of Morningstar post sales. The individuals in this group work towards enabling our clients to efficiently use our products that provide high-quality data, independent research, and technological expertise through well-designed products. The group collaborates with Product Development, Product Management and Sales teams to build up an excellent client service model, ensuring clients best-in-class experience using our products to achieve their goals.
The Role: Morningstar seeks a Product Consultant to join our Global Client Support team for supporting Morningstar’s research, data and analytical products. Being a Front office role, you will be working directly with our Enterprise clients, you will join our client service group with the aim of resolving their critical and time sensitive issues. Working in conjunction with our product management, implementation managers, solutions, and sales teams,
you will act as an expert to support the growth of Morningstar’s enterprise solutions with our clients and identify recent opportunities for expanding our offerings. This will be a key role in our mission to provide exceptional client experience by helping Institutional clients use our products to meet their goals.
Responsibilities
Provide best-in-class service to all incoming client queries related to Morningstar products and services.
Maintain an expert knowledge of Morningstar products and services, features, benefits, serve as a resource to team members and act as a consultant to the client.
Apply a professional, timely, and proactive approach to escalated issues and calls.
Regularly follow up internally and externally for all outstanding client queries and requests.
Work closely with our internal Data, Engineering and Implementation teams to ensure timely production, quality assurance, and the delivery of projects for recent and existing clients.
Ensure compliance with the required service levels