Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership.
It is India’s leading telecom service provider. The Company provides pan India
Voice and Data services across 2G, 3G and 4G platform. With the large spectrum
portfolio to support the growing demand for data and voice, the company is
committed to deliver delightful customer experiences and contribute towards
creating a truly ‘Digital India’ by enabling millions of citizens to connect and
build a better tomorrow. The Company is developing infrastructure to introduce
newer and smarter technologies, making both retail and enterprise customers
future ready with creative offerings, conveniently accessible through an
ecosystem of digital channels as well as extensive on-ground presence. The
Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange
(BSE) in India.
Role
Activation Officer
Job Level/ Designation
M1
Function / Department
Customer Service
Location
Guwahati
Job Purpose
The role involves processing customer activation applications for timely and
compliant onboarding experience.
Ensure support to sales organization including retailers for quicker customer
acquisition.
Key Result Areas/Accountabilities
1. Process new activation documents for both prepaid and post paid services
2. Approve SIM exchange within TAT through correct approval of customer
documents
3. Ensure document compliance and actively identify frauds
4. Retailer and doc pick-up partner management for effective training on
document screening
5. Support TERM requirements as per need.
Core Competencies, Knowledge, Experience
1. Should be able to influence and get buy in of cluster sales team on
decisions
2. Quick thinking to take immediate steps to fix burning issues and challenges
in a time bound manner.
3. Ability to work with partner teams to get deliveries done or respond
responsibly and provide support to other functions.
4. Diligent and effective