Full Location: Orlando - US

Manager, Training

The Manager, Training is primarily responsible for the client relationship and execution of client expectations within the training environment. The top focus of the Manager, Training is to identify training needs based on gap analysis and create short-term and long-term strategic plans. It is the Manager, Training that evaluates the effectiveness of training programs and implement improvements as necessary.

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In This Role You Will
Supervise and develop the work of direct reports by conducting coaching sessions, training class observations, triads, attendance, scorecards and corrective actions.
Do client tracking, analyzing and reporting training effectiveness through agent life cycle performance: Current Hire, Grad School and 0-30 production.
Create a governance process to ensure compliance to client training requirements including but not limited to certifications, facilities, communications, training support, etc.




Create and communicate client data-driven findings, feedback, recommendations using multiple data references such as but not limited to attrition report, training satisfaction report, trainer observation and coaching report, training dashboard, QA report, etc.
Conduct curriculum standard reviews and recommend necessary training intervention based on identified gaps which include but not limited to training program content, bridge plans, and governance steps, measured through improved class throughput, learner engagement, operations performance, and overall speed to proficiency.
Administer and lead learning solutions by applying learning principles and instructional design methodologies that drive success and effectiveness of training in all levels of evaluation: improved learning experience, increased learning retention, increase throughput, elevated performance, and improved overall speed to proficiency.
Support the development a

📌 Manager, Training (India)
🏢 ResultsCX
📍 India