We are looking for enthusiastic and customer-focused individuals to join our International Voice Process team. The ideal candidate will handle inbound/outbound calls from international customers, providing solutions and assistance while maintaining the highest level of professionalism.
Key Responsibilities
Handle inbound/outbound customer calls for international clients (U.S., U.K., Australia, etc.)
Understand customer issues and provide timely and effective solutions
Maintain accurate call logs and update customer records in CRM tools
Follow standard scripts and procedures while being adaptable to customer needs
Escalate unresolved issues to the appropriate internal teams
Meet performance targets including call quality, customer satisfaction,
and productivity
Requirements
Excellent verbal communication skills in English
Previous experience in international voice process preferred (freshers may apply)
Strong listening and problem-solving skills
Willingness to work in night shifts or rotational shifts
Basic computer knowledge and typing speed of 30+ WPM
Ability to work in a team and adapt to a dynamic setting
Benefits
Competitive salary with performance incentives
Transport facility (as applicable)
Comprehensive training and career development opportunities
Dynamic work culture and growth-friendly environment
Tell us your requirements and we’ll design a solution that fits your business goals.