We are seeking a dynamic and experienced HR Manager to oversee and manage all aspects of human resources practices and processes. The ideal candidate will act as a strategic partner to the leadership team and play a key role in supporting our employees in a high-performance BPO
setting.
Key Responsibilities
Develop and implement HR strategies aligned with overall business strategy.
Oversee the full-cycle recruitment process to attract, hire, and retain top talent.
Manage onboarding, employee relations, performance management, and offboarding processes.
Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
Design and implement training and development programs.
Monitor and report on HR metrics (e.g., attrition, engagement, absenteeism).
Foster a positive and productive work culture aligned with company values.
Handle grievance redressal and ensure fair disciplinary practices.
Work closely with operations to understand and fulfill workforce planning needs.
Ensure compliance with labor laws and company policies
Required Skills And Qualifications
Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.
Minimum 5 years of HR experience, with at least 2 years in a managerial role in the BPO industry.
Strong knowledge of HR functions (talent acquisition, training, compensation & benefits, labor law, etc.).
Excellent interpersonal, negotiation, and communication skills.
Ability to work under pressure and manage multiple priorities.
Proficient in HRIS and MS Office tools.
Preferred Qualifications
MBA in HR or related specialization.
Certification in HR (SHRM, PHR, etc.) is a plus.
Experience managing large teams or multi-location operations.
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