The impact you'll make
As a Field Service Engineer, you will step into the limelight of customer support. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions. In this role, you will be responsible for providing quality repair and carrying out preventive maintenance service of etch / clean / deposition equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up, and troubleshooting activities.
What you'll do
● Install and/or relocate equipment at customers' sites. Conduct associated start-up, cut over, and check-out activities on newly installed systems
● Provide warranty tool support or paid service for out-of-warranty tools by performing in office preventive maintenance of equipment and attending to equipment abnormalities. Duties may include component replacement, fault isolation, calibration, software procedures, and recovery from tool failures. You will coordinate all service actions with the customer to minimize downtime or system interruptions




● Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate the problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution. When necessary, replace defective units, components, or parts where appropriate
● Implement field modifications or updates as released in Engineering Change Orders (ECOs), which may involve removal and installation of assemblies, sub-assemblies, systems, and subsystems
● Execute initial (Tier-2) process qualification after installation and commissioning
● Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates, and other management reports. Professionally represent the company to the customer. Utilize knowledge of the company's product lines and services to keep existing and potential customers informed

📌 Field Service Engineer (Bengaluru)
🏢 Lam Research
📍 Bengaluru