Are you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At ResultsCX, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be.
The Supervisor, Operations - Auto/ Home Insurance role provides World-class support to the Call Center Agents and our clients’ customers, as well as consistently driving to exceed performance targets. The supervisor supports and develops RAs by providing and delivering a Best-In-Class level of coaching in areas of call center performance, customer service, technology, and professional development.
Specifically, the Supervisor, Operations - Auto/ Home Insurance role will work across the matrix on a regional basis to interview and close candidates for all assigned regions. The role will be hands-on and subjected to daily quotas that entail interviewing and offer ratios.
The Talent Scout will play a critical role in ensuring we hire the best candidates.
In This Role You Will
Directly manage team of 10 or more agents, including the provision of significant input on hiring, appropriate discipline, discharge, and insuring accuracy of inputs regarding payroll documentation
Identify, Prioritize and Coach agent development areas
Directly manage team of 10 or more agents
Document account resolutions, issues, and general notes.
Assist agents with functionality and basic troubleshooting of product or account issues for the customers
Maintain target levels of performance required by the client
Maintain up-to-date level of product and procedural knowledge by being attentive to and acting upon information advised in email updates, team meetings, trainings and other briefings.
Provide appropriate motivational techniques to promote team building and to increase team and Call Center morale.
Help maintain a valuable te
📌 Supervisor, Operations (India)
🏢 ResultsCX
📍 India
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