Job Summary:

The JIRA and Confluence Administrator for responsible for configuring, maintaining, and optimizing to support Agile, DevOps, and ITSM processes. The role ensures system stability, user access control, workflow efficiency e.t.c

Key Responsibilities

- Configure and maintain JIRA projects, workflows, issue types, screens, schemes, and permissions

- Manage user accounts, roles, groups, and access controls for both JIRA and Confluence

- Implement and maintain custom fields, dashboards, filters, and reports in JIRA

- Ensure best practices for Agile (Scrum, Kanban) and ITSM workflows

- Perform regular system health checks, upgrades, and backups

- Monitor system performance and resolve application issues

- Manage JIRA integrations with tools such as Confluence,ServiceNow, Git, CI/CD tools

- Familiarity with REST APIs, Groovy scripting, or ScriptRunner (preferred)

- Coordinate with Atlassian support and internal IT teams for issue resolution

- Enforce security standards, data classification, and access control policies

- Ensure compliance with organizational policies (e.g., SOX, ISO, GDPR, internal security guidelines)





- Maintain audit logs and documentation for configuration changes

- Provide Level 2/3 support for JIRA and Confluence -related issues

- Administer and configure Atlassian Confluence (Cloud / Data Center)

- Create and manage spaces, templates, page layouts, and macros

- Configure global and space-level permissions

- Maintain naming conventions, page hierarchies, and content standards

- Grant and revoke permissions based on least privilege principle

- Handle onboarding and offboarding of users

- Support privileged access requests and audits

- Maintain audit trails and review access logs

- Ensure restricted content is properly protected

- Monitor system health, performance, and storage utilization

- Manage add-ons/plugins and evaluate their impact

- Coordinate with Atlassian support and internal infrastructure teams

- Manage integration with JIRA Cloud , JIRA Service Management, Bitbucket, and other tools Act as a point of contact for Confluence-related queries

Location: Pune / Mumbai / Bangalore / Chennai

📌 JIRA and Confluence Administrator (Chennai)
🏢 D-TechWorks
📍 Chennai