– Japanese Bilingual (L1 Support) Location: Pune, Chennai & Nagpur Shift: 24×7 (including night) Position Overview We are seeking a Japanese Bilingual professional to join our L1 Support team. The role involves system monitoring, first-level troubleshooting, Service Request Handling and coordination with Japanese stakeholders. The ideal candidate will have strong communication skills in Japanese (minimum JLPT N3), a proactive attitude, and the ability to work in a 24×7 operational environment.

Key Responsibilities Provide L1 support for applications and infrastructure as per defined SLAs. Perform system monitoring and identify potential issues proactively. Log, categorize, and prioritize incidents, ensuring timely escalation to L2/L3 teams when required.

Communicate with Japanese customers and internal teams for issue updates and clarifications. Record incident details accurately in ticketing tools and maintain documentation. Conduct basic troubleshooting using SOPs.





Ensure continuous service availability and participate in shift handovers. Support routine operational checks and reporting.

Required Skills & Qualifications Japanese Language Proficiency – JLPT N3 Equivalent or above (mandatory). 1–5 years of experience in L1 Support / Monitoring operations. Positive understanding of IT supports workflows and incident management. Ability to read, write, and communicate eƯectively in Japanese and English. Willingness to work in 24×7 rotational shifts, including night shifts.

Preferred Skills Basic knowledge of Excel (functions like VLOOKUP, pivot tables, formatting preferred). Exposure to monitoring tools or ticketing systems (e.g., ServiceNow, Jira, etc.).

Experience in ITIL processes is an added advantage.

Education Any graduate degree. JLPT certification (minimum JLPT N3) or Equivalent is mandatory.

📌 Japanese Bilingual professional (Pune)
🏢 Tata Consultancy Services
📍 Pune