Job Title: IT Technical Support Executive

Department: Information Technology

Location: Noida Sec-2

Company Website: https://www.smcinsurance.com

Job Summary:

We are seeking a motivated and skilled IT Technical Support Executive to join our team. The ideal candidate will be responsible for providing technical assistance and support to end users, resolving hardware and software issues, and ensuring smooth IT operations within the organization. This role requires strong problem-solving abilities, excellent communication skills, and the ability to work in a fast-paced workplace.

Key Responsibilities:

Provide Technical Support:

- Troubleshoot and resolve IT issues related to hardware, software, network, and peripheral devices.
- Assist users with system setup, configurations, and maintenance of IT systems.
- Respond to service requests and incidents promptly, ensuring minimal downtime.

Monitor IT Systems:

- Perform regular checks on servers, networks, and other IT infrastructure to ensure optimal performance.
- Proactively identify potential issues and work with the IT team to implement solutions.

Install and Configure Software/Hardware:

- Install, configure, and update software and hardware systems, including operating systems, applications, and network equipment.
- Set up and maintain workstations, printers, and other devices for end-users.

Maintain Documentation:

- Keep accurate records of hardware/software inventory, configurations, licenses, and system changes.




- Document troubleshooting steps and resolutions for future reference.

User Training and Support:

- Provide technical guidance and training to users on software applications, operating systems, and IT policies.
- Assist in the development of user manuals and guides for common IT processes.

Security and Compliance:

- Ensure adherence to IT security protocols and data protection policies.
- Assist in monitoring systems for security breaches or vulnerabilities.

Collaborate with IT Team:

- Work closely with other members of the IT department to deliver seamless support services.
- Escalate unresolved issues to higher-level support or management as needed.

Qualifications:

- Bachelors degree in Information Technology, Computer Science, or a related field.
- Proven experience in a technical support or help desk role.
- Strong knowledge of computer systems, networks, and IT infrastructure.
- Proficiency in troubleshooting hardware, software, and network issues.
- Familiarity with various operating systems (Windows, macOS, Linux).
- Excellent communication skills, both written and verbal.
- Ability to work independently and manage multiple tasks simultaneously.

Preferred Skills:

- Experience with remote support tools and ticketing systems.
- Familiarity with cyber security practices and data protection regulations.

To Apply: Interested candidates are encouraged to submit their resume and cover letter to Email-ID: [email protected] or Whatsapp/ Call (phone hidden).

📌 IT Technical Support Executive || Immediate Joiner || (Noida)
🏢 SMC Insurance
📍 Noida