- Provide first-level technical support for hardware, software, and network-related issues.
- Assist employees in resolving IT-related queries in a timely manner.
- Set up and maintain computer systems, printers, and other office equipment.
2. System & Network Maintenance
- Assist in the installation, configuration, and monitoring of network devices.
- Support daily system operations, including user account management and data backups.
- Monitor system performance and report any irregularities or potential issues.
3. Software Management
- Help install, update, and troubleshoot business software and operating systems.
- Ensure proper software licensing and compliance under supervision.
- Support implementation of IT projects and software rollouts.
4. IT Security & Compliance
- Follow company IT security policies and assist in maintaining data protection measures.
- Help in antivirus updates, patch management,
and user access control.
- Report any suspicious activity or security incidents promptly.
5. Documentation & Reporting
- Maintain records of IT assets, incidents, and support requests.
- Document troubleshooting steps and resolutions for future reference.
- Prepare basic reports on system usage, maintenance activities, and performance metrics.