Job Title: Senior Engineer - IT Support

Location: InOpTra office, HM Towers, Bangalore

Experience: 3 - 6 Years

Employment Type: Full time

No of position: 1 no

Job Summary We are looking for a skilled “ Senior Engineer - IT Infra & Network Support ” to manage and maintain our IT infrastructure. The ideal candidate will be responsible for ensuring smooth network operations, providing desktop support, and troubleshooting technical issues efficiently.

Key Responsibilities

- Install, configure, and maintain desktops, laptops, printers, and other IT peripherals.
- Manage network infrastructure, including LAN, WAN, routers, switches, cctv, access control devices, licenses and firewalls.
- Provide technical support and troubleshooting for hardware, software, and network-related issues.
- Install and update operating systems, software, and security patches.
- Monitor system performance, security, and backups to ensure business continuity.
- Support email, VPN, VoIP, and remote access solutions.
- Manage user accounts, permissions, and access control.
- Document IT assets, configurations,



and technical procedures.
- Attend and effectively close the service tickets within the SLA.
- Coordinate with vendors for hardware and software procurement and support.
- Provide training and assistance to end users on IT best practices.
- Understand, implement and manage the IT Infra set up as per ISO/IEC 27001 requirements.

Required Skills & Qualifications

- Bachelor's degree in IT, Computer Science, or related field (preferred).
- 3+ years of experience in desktop and network support.
- Strong knowledge of Windows/Linux OS, Office 365, Active Directory.
- Hands-on experience with networking protocols (TCP/IP, DNS, DHCP, VPN).
- Familiarity with cybersecurity best practices and endpoint protection tools.
- Good problem-solving, communication, and customer service skills.
- Ability to work independently and handle multiple tasks effectively.
- Internal Auditor Certification/training on ISO/IEC 27001 requirements-Mandatory

📌 IT Support (Bengaluru)
🏢 Inoptra Digital
📍 Bengaluru