Job Overview

We are looking for a proactive and customer-focused IT Support Engineer to join our team. The ideal candidate will have hands-on experience in Tier 1/Tier 2 support, solid troubleshooting skills, and the ability to manage end-user issues efficiently. This role requires working in rotational shifts aligned with UK hours.

Key Responsibilities

- Provide Tier 1 and Tier 2 technical support to end-users

- Diagnose and troubleshoot hardware, software, and network issues

- Handle common IT requests such as:

- Password resets

- Microsoft tools (Outlook, Teams, Office 365) support

- Escalate complex issues to higher-level support teams when required

- Learn and support internal tools and software (training will be provided)

- Maintain accurate documentation of issues and resolutions

- Ensure timely follow-up and ownership of tickets until closure

- Deliver excellent customer service and communication at all times

Required Skills & Qualifications

- Minimum 1 year of experience in Help Desk / IT Support





- Experience in Tier 1 / Tier 2 support environments

- Strong troubleshooting and problem-solving skills

- Basic knowledge of:

- Microsoft Office 365

- Windows OS

- Networking fundamentals (VPN, connectivity issues)

- Ability to quickly learn new tools and systems

- Strong verbal and written communication skills

- High level of ownership and accountability

Good to Have

- Experience with ticketing tools (e.g., ServiceNow, Jira, Zendesk)

- Exposure to remote desktop tools and ITSM processes

- Basic understanding of Active Directory

What We Offer

- Opportunity to work with a global team

- Exposure to international support environments

- Learning and growth opportunities

- Supportive and collaborative work culture

Benefits

- Health insurance

- Paid time off

- Provident Fund

Work Location: In person

📌 IT Support Engineer (Sahibzada Ajit Singh Nagar)
🏢 Beyond Outsourcing Private
📍 Sahibzada Ajit Singh Nagar