- Job Posting TitleIT Service Operations Specialist
- JustificationTo maintain 24x7 global support coverage, meet growing business demand, improve service levels, and reduce operational risk associated with current resource capacity constraints across Epiq's global user base.
- Job ProfileIT Service Operations Specialist
- Job DescriptionJob Summary The IT Service Operations Specialist provides advanced support for IT service operations, including help desk support, troubleshooting, and customer satisfaction. This role involves managing complex tickets, resolving issues, and ensuring the smooth operation of IT services.

Essential Job Responsibilities

- Provide advanced help desk support and troubleshoot IT issues.
- Manage and resolve complex service tickets.
- Ensure customer satisfaction and effective communication.
- Support IT hardware and software operations.
- Collaborate with IT teams to improve service delivery.
- Qualifications & Requirements

Education:

Bachelor's degree in information technology,



Computer Science, or a related field.

Experience:

Minimum of 3 years of experience in IT service operations or a related field.

Skills:

- Communication

- Completeness

- Computer Network Operations

- Customer Satisfaction

- Desktop Computers

- Help Desk Support
- Information Technology Service Management (ITSM)

- IT Hardware Support

- Local Area Network (LAN)

- Microsoft Server Operating Systems

- Operating Systems (OS)

- Proactive Approach

- Problem Solving

- Qualified Collaboration

- Technical Support

- Ticketing Systems

- Certifications:

- Required: None

- Preferred: ITIL Foundation Certification

- Physical Requirements Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment. Role & responsibilities

Preferred candidate profile

📌 IT Service Operations Specialist (Hyderabad)
🏢 Epiq Systems
📍 Hyderabad